Refund policy

Last updated: August 26, 2026

At Nordam Appliance, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds work for the smart TVs and related equipment we sell.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, the TV must be unused, in its original packaging (including the original foam/box inserts), and in the same condition you received it.

2. How to Start a Return

To start a return, contact us at support@nordamappliance.shop with your order number and reason for return. We will provide instructions on how and where to send your package, including how to safely repackage a large-screen TV for return shipping.

3. Damaged or Defective Items

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Exchanges

Want a different size or model instead of a refund? Contact us at support@nordamappliance.shop within 30 days of delivery to request an exchange. Exchanges are free — we will send you a prepaid return label, and once we receive your original item we will ship your replacement at no extra cost.

6. Non-Returnable Items

TVs that have been wall-mounted with visible mount-bracket damage, used or powered on beyond initial setup and testing, damaged after delivery due to customer misuse, or returned without original packaging may not be eligible for a full refund.

7. Return Shipping Costs

All returns are free. We provide a prepaid return shipping label at no cost to you, whether the item is defective or you simply changed your mind — including for large, freight-shipped TVs.