FAQ

What payment methods do you accept?We accept all major credit and debit cards, as well as the other payment options shown at checkout.

Can I change or cancel my order?Yes — as long as your order hasn't shipped yet. Email us at support@nordamappliance.shop as soon as possible with your order number.

Is shipping free?Yes — we offer free shipping on every order shipped within the United States, with no minimum purchase required.

How long does shipping take?Orders are handled within 1–3 business days and are typically in transit for 2–5 business days after that — most orders arrive within 3–8 business days. See our Shipping Policy for full details.

Do you ship internationally?Not yet — we currently ship within the United States only.

How do I track my order?You'll receive a tracking number by email as soon as your order ships.

Will a large TV need a freight delivery?Larger screens (typically 75" and above) often ship via freight carrier and are delivered curbside on a pallet — the carrier will contact you to schedule a delivery window.

Do your TVs come with a wall mount?Wall mounts are sold separately unless a specific listing states one is included — check the individual product page for what's in the box.

Do your products come with a warranty?Many of our TVs include a manufacturer's warranty. Warranty details, where applicable, are listed on the individual product page.

Which streaming platform does each TV run?It varies by model — some run Google TV, some Fire TV, and some the manufacturer's own smart TV platform. Check the product title and description for the specific platform.

What is your return policy?We accept returns within 30 days of delivery for unused items in original packaging, and all return shipping is free. See our full Return and Refund Policy for details.

My TV arrived with a damaged screen — what do I do?Email us within 7 days of delivery with photos of the damage and the shipping box. We'll arrange a free replacement or full refund at no cost to you.

Can I exchange an item instead of returning it?Yes — exchanges are free within 30 days of delivery. We'll send you a prepaid return label and ship your replacement once we receive the original item.